Any B2C company worth its salt has referrals, and document management companies are no exception. You can keep your reviews and your testimonials, just give me a couple of referrals. It’s not that online reviews and testimonials aren’t important – Scan123 has both – only that at the end of the day, a referral is worth more to me as a customer. A review or a testimonial is a static, lifeless soundbite. You cannot have a dialogue with a review. You cannot ask a testimonial a question. Unscrupulous companies can take things out of context, edit out the unflattering bits, pay people to endorse a product, or fabricate reviews entirely. Companies with satisfied customers have referrals. They want you to talk to their customers because their customers will sell the product for them. Companies with dissatisfied customers won’t let you near their customers because they’re afraid of what they might tell you. So when you’re considering a product or service, whether it’s an electronic document management system like Scan123 or an office cleaning company, ask for referrals. If the company doesn’t have any, that’s a red flag. If they do give you referrals, actually call them. Find out what they really think. Get the answers you need to confidently make a purchase decision.
Time to put us to the test: Request some Scan123 referrals in your area, and ask our customers what they think of us. You can also call us directly at 888-481-3727.